Privacy policy

2. Privacy Policy

Last Updated: December 4, 2025

2.1 Overview

Neotech USA operates this store and website to provide you with a curated shopping experience (the "Services"). Neotech USA is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.

2.2 Personal Information We Collect

"Personal information" means information that identifies or can reasonably be linked to you. We may collect the following categories:

Contact details: Name, address, billing address, shipping address, phone number, email address
Financial information: Credit card, debit card, payment details, transaction details
Account information: Username, password, security questions, preferences
Transaction information: Items viewed, cart contents, purchases, returns, exchanges
Communications: Information in customer support inquiries and other communications
Device information: Browser, network connection, IP address, unique identifiers
Usage information: Interaction with Services, navigation patterns

2.3 How We Collect Information

Directly from you: When you create an account, make purchases, or communicate with us
Automatically: Through cookies and similar technologies when you use our Services
From service providers: When they collect or process information on our behalf
From partners or third parties

2.4 How We Use Your Information

Provide Services: Process payments, fulfill orders, manage accounts, arrange shipping, enable returns
Marketing and Advertising: Send promotional communications, show targeted advertisements
Security and Fraud Prevention: Authenticate accounts, detect fraudulent activity, secure services
Customer Support: Respond to inquiries, provide effective service
Legal Compliance: Comply with applicable law, respond to legal process

2.5 How We Share Your Information

We may share your personal information with:

Service providers: Shopify, payment processors, shipping companies, IT management, data analytics
Marketing partners: For personalized advertising (you can opt-out)
With your consent: When you direct or request us to share information
Corporate group: With our affiliates
Legal requirements: To comply with legal obligations, enforce terms, protect rights

2.6 Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Shopify may process data from your interactions with our store and other merchants. Information may be transferred to countries other than where you reside.

Learn more: Shopify Consumer Privacy Policy | Shopify Privacy Portal

2.7 Your Privacy Rights

Depending on your location, you may have the following rights:

Access/Know: Request access to personal information we hold about you
Delete: Request deletion of your personal information
Correct: Request correction of inaccurate information
Portability: Receive a copy and request transfer to third party
Opt-out: Opt out of sale/sharing for targeted advertising
Communication preferences: Unsubscribe from promotional emails

State-Specific Rights:

California Residents (CCPA/CPRA):

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale/sharing
Right to non-discrimination for exercising rights

Virginia, Colorado, Connecticut, Utah Residents:

Right to access and portability
Right to delete
Right to opt-out of targeted advertising
Right to correct inaccurate information

2.8 Children's Privacy

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority. If you believe a child has provided us with their information, please contact us.

2.9 Security and Data Retention

While we implement security measures, no system is perfectly secure. We cannot guarantee absolute security. Do not send sensitive information through unsecure channels.

We retain personal information as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

2.10 International Data Transfers

Your personal information may be transferred and processed outside your country of residence. For transfers from the EEA or UK, we rely on Standard Contractual Clauses or equivalent mechanisms.