4. Shipping Policy

4.1 Delivery Estimates and Delays

All delivery times are estimates only and are not guaranteed. We are not liable for shipping delays caused by carriers, customs processing, or events outside our control.

4.2 Risk of Loss and Title Transfer

Risk of loss and title pass to you upon delivery to the carrier. Neotech USA is not liable for:

• Lost or damaged packages after delivery to carrier

• Theft after delivery

• Delays in transit

• Carrier damage or loss (shipping insurance recommended for high-value items)

4.3 Customs, Duties, and Taxes

Customer is responsible for all customs, duties, and taxes. Neotech USA is not responsible for any fees imposed during or after shipping.

If a package is returned due to unpaid customs fees, the cost of return shipping and a restocking fee will be deducted from your refund.

4.4 Customer Responsibilities

• Inspect packages immediately upon delivery

• Report damage or shortage within 48 hours with photos

• File claims directly with carrier for lost or damaged shipments

• Monitor tracking information and ensure someone is available to receive delivery